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We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via e-mail, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.
Choosing a Shipping Method
When will my order be shipped?
When do you ship orders received on Saturday or Sunday?
Do you have Saturday delivery?
What shipping methods are available?
What are my choices for backorder preferences?
How do I pick up my order at the MCM Showroom?
Special Handling and Charges
How do you determine shipping and handling charges?
How does MCM ship large items?
What should I do if product is damaged in shipment?
Tracking Shipments
How do I get my shipment tracking number?
Using Order Notes
What are order instructions?
Where will my order instructions appear?
When will my order be shipped?
Orders are shipped within 24 hours after submitting. Please be advised of MCM's current shipping schedule for orders shipped via an air method:
- All air orders placed after 3:00 PM (EST) will be shipped the following business day.
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When do you ship orders received on Saturday or Sunday?
Orders received on Saturday or Sunday will be shipped the next business day.
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Do you have Saturday delivery?
Yes. Contact a MCM sales representative to assure delivery for Saturday shipments at 1-800-543-4330. There is an extra shipping fee for Saturday deliveries, contact our sales department to expedite an order for Saturday delivery.
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What shipping methods are available?
We offer you numerous carrier method options. Here are guidelines you can follow to select the most economical method for your order.
Standard Delivery
For urgent delivery, select an air shipment method. We work with DHL, FedEx, and UPS to deliver your order quickly.
For large, heavy items and special handling, select a ground method.
For orders being shipped to APO and FPO destinations, call your MCM sales representative at 1-800-543-4330.
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What are my choices for backorder preferences?
For backorder preferences, you may choose from the following:
- Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
- Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.
- Ship stock cancel balance - We'll ship in-stock items immediately and cancel any out-of-stock items from your order. Your order will arrive in one shipment.
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How do I pick up my order at the MCM Showroom?
Ordering
Orders can be called in to our Sales Office prior to your arrival or at the Showroom or select "MCM Showroom" as your shipping option during your check out process. Please allow 2 hours before the order is picked up from our showroom.
Pick-Up Address
MCM, an InOne company
405 South Pioneer Blvd.
Springboro, Ohio 45066-3001
Click here for directions.
Pick-Up Hours:
Monday - Friday
8:00 a.m. - 6:00 p.m.
Saturday
9:00 a.m. - 3:00 p.m.
Payment
The Sales Representative will need your credit card information when you place your order. You must present your credit card and a valid driver's license at the Pick-Up Window.
Check
Identification is necessary. Orders over $300.00 will require cashier's check or money order.
Open Account Orders
Two forms of identification will be required and a PO may be requested.
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How do you determine shipping and handling charges?
Shipping charges are based on order value. To view our shipping chart, click here. Handling charges are included in the shipping costs. Please note, our handling fee now includes a $1.00 fuel surcharge.
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How does MCM ship large items?
For heavy shipments, common carrier truck is most economical. Charges are F.O.B. shipping point.
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What should I do if product is damaged in shipment?
Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions.
Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.
Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.
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How do I get my shipment tracking number?
When your order is shipped via UPS, we will send a shipping notice to your e-mail address (provided you have opted to share your email address). The notice contains the carrier tracking number. Use that number to track your order.
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What are order instructions?
Order instructions let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, insert "Order Instructions" on the shipping page to take advantage of this feature.
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Where will my instructions appear?
Order instructions will appear on all correspondence regarding your order for use by you and your company.
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